Terms & Conditions

Effective Date: 9/29/2025

These Terms and Conditions (“Terms”) govern your access to and use of the telehealth platform operated by Specialist Connect 360 (“Company,” “we,” “our,” or “us”). By creating an account, booking a consultation, or otherwise using the Platform, you (“User,” “you,” or “patient”) agree to be bound by these Terms. If you do not agree, you may not use the Platform.

1. Nature of Services

Specialist Connect 360 provides a digital platform that enables patients to connect with licensed healthcare professionals (“Specialists”) for telehealth consultations. Specialist Connect 360 does not practice medicine or provide healthcare services. All medical advice, diagnoses, and treatments are provided solely by Specialists, who are independent licensed professionals responsible for the care they deliver.

2. Eligibility

You may use the Platform only if you:

  • Are at least 18 years of age;

  • Provide accurate and complete information during registration; and

  • Use the Platform in compliance with applicable laws and regulations.

3. User Obligations

By using Specialist Connect 360, you agree to:

  • Maintain the confidentiality of your login credentials.

  • Provide accurate health and personal information to Specialists.

  • Use the Platform only for lawful purposes.

  • Acknowledge the limitations of telehealth, including the inability to perform physical examinations in some cases.

4. Specialist Obligations

Specialists using the Platform are solely responsible for:

  • Maintaining valid professional licenses and credentials;

  • Providing care consistent with applicable federal, state, and local laws;

  • Delivering accurate, ethical, and appropriate medical advice and treatment.

5. Fees and Payments

  • Consultation fees are disclosed at the time of booking.

  • Payments are processed securely through third-party providers.

  • Refunds, where applicable, are governed by Specialist Connect 360’s cancellation and refund policy.

6. Intellectual Property

The Platform, including its design, software, trademarks, and content, is the exclusive property of Specialist Connect 360. Users are granted a limited license to use the Platform solely for its intended purpose.

7. Disclaimer of Warranties

The Platform and related services are provided “as is” and “as available.” Specialist Connect 360 makes no warranties, express or implied, regarding merchantability, fitness for a particular purpose, accuracy, or uninterrupted availability.

8. Limitation of Liability

To the maximum extent permitted by law:

  • Specialist Connect 360 is not responsible for medical advice, treatment, or outcomes provided by Specialists.

  • Specialist Connect 360 shall not be liable for indirect, incidental, or consequential damages.

  • The Company’s aggregate liability is limited to the total amount of fees you paid to Specialist Connect 360 in the twelve (12) months preceding the event giving rise to the claim.

9. Indemnification

You agree to indemnify and hold harmless Specialist Connect 360, its affiliates, officers, employees, and agents from any claims, damages, or expenses arising out of your use of the Platform, your violation of these Terms, or your infringement of third-party rights.

10. Termination

Specialist Connect 360 may suspend or terminate your account if you violate these Terms. You may discontinue use of the Platform at any time. Upon termination, your access rights immediately cease.

11. Governing Law

These Terms are governed by the laws of the State of Florida. Any disputes shall be resolved exclusively in the courts located in Hillsborough County/Florida.

 Privacy Policy

Effective Date: 9/29/2005

Specialist Connect 360 (“Company,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our telehealth Platform.

1. Information We Collect

We may collect the following information:

  • Personal Identifiers: Name, address, date of birth, phone number, and email.

  • Health Information: Medical history, symptoms, consultation records, and other health data.

  • Payment Information: Billing details, processed securely by third-party providers.

  • Technical Data: Device information, IP address, and browser activity.

2. How We Use Information

Specialist Connect 360 uses collected information to:

  • Facilitate and manage telehealth consultations.

  • Provide secure communication between patients and Specialists.

  • Process payments and manage accounts.

  • Comply with legal and regulatory requirements.

3. Sharing of Information

We may share information with:

  • Specialists delivering healthcare services.

  • Service providers supporting payment processing, hosting, or IT operations.

  • Government or regulatory authorities as required by law.

We do not sell or rent your personal data to advertisers or third parties.

4. Data Security

Specialist Connect 360 uses industry-standard safeguards, including encryption, secure storage, and restricted access, to protect your personal and medical information. However, no system is completely secure.

5. HIPAA Compliance

Specialist Connect 360 complies with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), the Health Information Technology for Economic and Clinical Health Act (HITECH), and applicable state privacy laws. Business Associate Agreements (BAAs) are executed with Specialists and service providers as required.

6. Your Rights

You may have certain rights under applicable law, including the right to:

  • Access and request a copy of your personal information.

  • Request corrections or updates.

  • Request deletion of data, subject to legal requirements.

  • Restrict or object to specific data uses.

7. Data Retention

We retain personal and health data only as long as necessary to deliver services and comply with applicable laws.

8. Children’s Privacy

The Platform is not intended for individuals under 18 years of age, and we do not knowingly collect data from minors.

9. Changes to This Policy

We may revise this Privacy Policy periodically. Updates will be posted on the Platform with a new Effective Date. Continued use of the Platform constitutes acceptance of the updated Policy.

10. Contact Information

If you have questions about this Privacy Policy, please contact us. 

Specialist Connect 360

.